Frequently Asked Questions
Everything you need to know about shopping with NewBeauty Limited.
What is the standard shipping time for my order?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, while express options are available at checkout.
Are your beauty products cruelty-free and authentic?
Yes, we guarantee that all products sold at NewBeauty Limited are 100% authentic and sourced directly from authorized distributors. A majority of our selection is cruelty-free, as indicated on individual product labels.
What is your return policy for opened cosmetics?
For hygiene reasons, we can only accept returns on products that are unopened and in their original packaging within 30 days of purchase. If a product arrives damaged, please contact our support team immediately.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, NewBeauty Limited ships to select international destinations. Shipping fees and delivery times vary by country and are calculated during the checkout process.